Brought up with the mantra, “The Customer is Always Right,” I pride myself on providing the best possible customer service experience possible for my clients. Hearing your customer service experience helps to provide me with a valuable work tool and allows you to share your experience with others who may be considering hiring a real estate agent in the near future.
Would you kindly take a moment to complete our Customer Satisfaction Survey? Your input will be used to improve our services provided to our Charlotte real estate clients and customers, as well as serving you in the future. On behalf of my team, The Maxwell House Group and myself, we truly appreciate your business!
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Debe sold our house in ONE day! We did not realize how helpful and accommodating a real estate agent could be. From helping us get the house looking just perfect for showings to sending the right people to inspect and repair a few things, Debe was always available and ready to assist day and night. We highly recommend Debe & her team and will not hesitate to call her when we ever need to sell our new home!
Debe and Elizabeth were absolutely awesome!! With the crazy real estate market, they had me in the houses I wanted to see in record time, and boy did houses go fast! When we finally found the right one, they were so great walking me through the whole process. Lenders were recommended, inspectors, even contractors when the inspection revealed work that needed to be done. They handled everything! They made the home buying process so much easier than I ever could have anticipated. Would recommend them to anyone!
Debe and her team were extremely helpful for me in sharing her knowledge of the housing market specifically in Charlotte. After a few conversations, she was able to get a great feel for what I wanted and I couldn't be happier with my purchase. Debe was very responsive to anything I needed or any questions I had. I would highly recommend anyone to her and especially to those who are unfamiliar with the ever-changing housing market in the Charlotte area.
The Maxwell House Group was absolutely incredible to work with. We were first time home buyers and were pretty nervous navigating the whole process of buying. From counseling us on our initial offer to picking up our keys for us on closing day, Debe was there for us any time of day and always had our best interest in mind. She is the reason we were able to snag our dream home!! We could not recommend her and her team more!!! Thank you for EVERYTHING Maxwell House Group!
Debe was a fantastic agent. In fact, she was so good that I bought this home from her and then used her as my agent when it was time to sell it. She kept in constant contact with me about what was going on and did a great job marketing my home. I got an offer in no time! She was great all around - marketing (amazing), communication (always available), organization, at recommending local contractors for work to be done and Debe is THE BEST NEGOTIATOR around! She has a great knowledge of the area and what is going on in the market. She's a true professional and that is hard to find! Ratings as follows: Local knowledge: 5+ Process expertise: 5+ Responsiveness: 5+ Negotiation skills: 5+ I highly recommend her for anyone looking to buy or sell a home in the Charlotte area.
Debe made my home buying experience super easy. I really lucked out having her as my agent. Although I was inexperienced with the process, I felt like Debe was honest and absolutely had my back. I highly recommend!
I had worked with Debe and Scott on the purchase of this property just a little over a year ago and absolutely loved working with them both. With Debe's supreme knowledge of the Charlotte area and Scott's expertise with the market and structural and cosmetic aspects of the home, I put all of my faith in their hands. The buying experience with these two was nothing short of amazing.
Fast forwarding a year and it was unfortunately time for me to offload this home and relocate to a different state. I contacted Debe and Scott and had them come over to see the house and ask if they'd be willing to list it. After a couple of weeks and several Superb Photos (shout out to Ken), the house went onto MLS at 12:30'ish AM on a Saturday morning, and by 2:30'ish that afternoon we had an offer and were under contract shortly after that. To say I was pleased would be an understatement, overjoyed would be the word I would choose here.
To break it down simply; for those of you who are looking for an agent to just list your house and sit on it along with the 10+ homes they have on MLS, Debe and Scott are not for you. If you want agents that will work, that will do everything within their power to sell your home for you, work with you, become your friends, invite you to social events, etc...absolutely give Debe or Scott a call.
Regardless of the sales aspect of their jobs, I never felt like I was just being used for a commission check; I genuinely felt like they cared about my needs and me personally. I know that if I am ever back in the Charlotte area I can call either of them up, ask them to lunch or dinner and if they were available, I know they'd kindly accept. These are the type of agents you want; relationship builders, not sales people.
Thank you both for your care, your hard work and your dedication to your clientele. I will certainly never forget you, and if you ever decide to travel my direction I am awaiting your call.
We worked with Scott and Debe in purchasing an investment property in Charlotte in anticipation of occupying it ourselves in a few years. We currently live in Raleigh and had been tracking the real estate market in Charlotte for about a year. We scheduled an appointment with Debe and Scott to see some of the listings that we had selected; on our first meeting with Scott and Debe we spent some time discussing our interests and getting updated information on the properties that we had selected.
Scott then spent a day and a half with us visiting those that we had prequalified; he was very observant of our reaction to each property and extremely helpful in pointing out pros and cons of each. By the end of the two days we had eliminated all of our choices and Scott suggested he spend some time doing some research that evening to see if anything else might be available based on his observations. We met the following morning; Scott had selected four properties that he thought we might be interested in and Bingo...he nailed it! We made an offer which Debe negotiated and we had a signed contract within a few days. Both Debe and Scott went above and beyond in helping us maneuver our way through a VA loan (not easy) and they recommended a property manager who supervised the remodel work that has now been completed.
We have purchased and sold several residences and Debe and Scott are by far the best! They are attentive, knowledgeable and professional agents and a pleasure to work with.
Scott and Debe were extremely helpful and patient with us as we sought after our first home together. We could not be more happy with the process and the overall results. They were terrific agents, remaining professional and highly personable at all times. The combination of their knowledge and warming personalities made it very easy for us to trust them and the advice that they had to offer. They made the entire process fun and most importantly, we never felt pressured in any of our decision making. If we had to do it all over again, there is no doubt in our minds that we would choose this amazing duo again.
Debe and Scott at The Maxwell House Group are truly two of the most responsive and professional real estate agents. They are also wonderful people.
My husband and I were moving to Charlotte from out of town and searching for a house in the greater Charlotte area. Since our house in Pittsburgh, PA had already sold and was due to close shortly we only had a few days to find the right house We gave Scott and Debe a list of requirements and they ran with it. They put together lists of houses for us to review online. Then, after narrowing down the list and refining our criteria we started looking at houses in person. Scott had the difficult task of finding us a final list of 8 houses that my husband Bryan and I would both have the opportunity to see in person.
I don’t know how many hours Scott spent searching for houses that met our criteria. He listened to all of our needs and we had an excellent list of final contenders. Our most difficult task was making the final decision on the house.
Debe and Scott handled every step of the buying and closing processes with outstanding attention to detail. Debe negotiated the final contract perfectly. Being from out of town, we needed recommendations for folks throughout the process including an excellent mortgage specialist who was able to get our closing finalized very quickly.
Scott and Debe went to great lengths to pay attention to every deal and listen to our needs from the beginning to the process until long after we had moved into our new home! We appreciate them as agents and now also as friends. We have no doubt they will be our first call when we are ready to sell and purchase our next home.
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